Shipping policy

04/30/2026

 

🚚 Shipping Policy (Welliquest)

At Welliquest, we are committed to delivering quality products with care.

  • Order Processing Time: 2–4 business days
  • Delivery Time: حوالي 10–15 business days after shipment
  • Shipping Fees: Calculated at checkout (or specify if free)
  • Tracking: A tracking number will be sent via email once your order is shipped
  • Possible Delays: May occur due to high demand, weather conditions, or carrier issues

🔄 Return & Refund Policy

  • Return Window: 14 days after delivery
  • Conditions: Items must be unused, in original packaging, and in resellable condition
  • Non-Returnable Items: Customized or made-to-order products
  • Refunds: Processed within 5–10 business days after inspection
  • Return Shipping: Paid by the customer unless the item is defective

🛠️ Damaged or Defective Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos/videos as proof
  • We will offer a free replacement or full refund

❌ Cancellation Policy

  • Orders can be canceled within 24 hours of purchase
  • After this period, orders may already be in processing and cannot be canceled

📦 Order Tracking

Once your order has been shipped, you will receive an email with tracking information.

🔒 Privacy Policy

  • Your personal information is used only to process your orders
  • We do not sell or share your data with third parties
  • Payments are processed securely through trusted providers

📞 Customer Support

  • Response time: 24–48 hours
  • Support via email or contact form
  • We aim to resolve all issues quickly and efficiently